Technical Field Deployment Engineer, 911 Systems

📋 Description

• Lead and manage a high-performing team of engineers for deployments and customer service.
• Design and execute end-to-end deployment projects for cloud call-handling solutions.
• Provide advanced technical training and collaborate with engineering teams on complex solutions.
• Manage customer relationships and post-implementation support, including after-hours.
• Work across Sales, Engineering, CS, and Success for seamless delivery.
• Travel up to 50% for customer meetings and industry events.

🎯 Requirements

• Bachelor's degree in a technical field (or equivalent experience).
• At least 4 years of experience as a team manager with project management responsibilities.
• At least 10 years of experience in a technical VoIP role (e.g., PBX, Call Center).
• Proven knowledge of AWS cloud infrastructure.
• Ability to travel up to 50% of the time.
• Strong communication, interpersonal, and conflict-resolution skills.
• Nice-to-Haves: ENP/NG911; Cisco UCS; FreeSWITCH; SIP/WebRTC.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional and Mental Wellness support
• Learning and Development programs
• Snacks in our offices