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test automation api ci/cd monitoring synthetics📋 Description
- Develop deep technical expertise; continuously learn as the product evolves.
- Investigate escalations; lead high-stakes calls and critical customer solutions.
- Lead office hours and learning sessions; mentor the Global Support Engineering team.
- Partner with Engineering/Product to identify gaps and improve the platform.
- Become the Synthetics expert; investigate API and browser test behavior.
- Lead escalations for failed tests, flakiness, and scheduling issues.
🎯 Requirements
- A self-driven problem solver with an obsession for excellence and continuous learning.
- A strategic thinker with a client-centric approach, balancing experience and feasibility.
- Independent, fast learner; capable of picking up new technologies and priorities.
- A customer advocate with experience in high-stakes technical support or solutions engineering.
- A collaborator and mentor who raises the technical bar for the team.
- Confident with Synthetic CI/CD integrations, private locations, and the interplay between synthetic signals and backend data.
🎁 Benefits
- Generous and competitive global benefits.
- New hire stock equity (RSUs) and ESPP.
- Continuous professional development, product training, and career pathing.
- Intradepartmental mentor and buddy program for in-house networking.
- An inclusive company culture, joining Community Guilds (employee resource groups).
- Best in breed onboarding.
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