Related skills
datadog jira confluence zendesk apis📋 Description
- Develop deep technical expertise, become the go-to authority in your domain.
- Investigate complex escalations; lead high-stakes technical calls with urgency.
- Run office hours, deliver learning sessions, and mentor the Global Support Engineering team.
- Partner with Engineering and Product to identify gaps and drive improvements.
- Become the global expert on Alerting & Monitoring within the Technical Solutions team.
- Own investigations into alert-related escalations; identifying root causes across metrics and backend evaluation logic.
🎯 Requirements
- Self-driven problem solver with excellence and curiosity.
- Strategic thinker with a client-centric approach.
- Independent fast learner, adaptable to new tech.
- Customer advocate with high-stakes technical support exp.
- Collaborator and mentor, raises the technical bar.
- Experienced debugging alert misfires and complex alert logic.
Bonus points: CS/Engineering majors; Zendesk/Jira/Confluence; Datadog alerting familiarity.
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and ESPP
- Continuous professional development, product training, and career pathing
- An inclusive company culture with Community Guilds and Inclusion Talks
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