Technical Escalations Engineer 2 (APM) - EMEA

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

java microservices observability instrumentation apm

๐Ÿ“‹ Description

  • Develop deep technical expertise; become go-to authority.
  • Investigate escalations; lead high-stakes calls; drive critical solutions.
  • Run office hours; deliver learning sessions; mentor the GSE.
  • Partner with Engineering/Product to identify gaps; drive improvements.
  • Become the APM expert; deep-dive into tracing and instrumentation.
  • Build reusable tooling, trace analysis workflows, and docs for APM supportability.

๐ŸŽฏ Requirements

  • Debug APM issues: missing traces, partial spans, tagging.
  • Deep knowledge of distributed systems and trace data flow across microservices.
  • Experience with tracing libraries and manual/auto instrumentation.
  • Proficient in Java and C++ (Cpp); instrument across languages.
  • Strong customer-facing skills; guide customers and mentor teams.
  • Bachelor's in CS or Engineering preferred (bonus points).

๐ŸŽ Benefits

  • Generous and competitive global benefits.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Continuous career development and pathing opportunities.
  • Product training to understand our product and space.
  • Best in breed onboarding and mentorship programs cross-departmentally.
  • Friendly and inclusive workplace culture.
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