We are looking for a Technical Escalation Engineer to join our Engineering team.
You will act as liaison between Customer Support and Engineering to safeguard Pigment.
Proactively watch for issues and ensure production events are addressed.
Role encourages initiative and ownership.
Propose improvements to boost customer satisfaction and productivity.

🎯 Requirements

5+ years in L3 technical support, software incident management, or technical lead
Able to understand code or technical concepts and demonstrate
Experience building data models (prior experience a plus)
Hands-on and curious about how things work
Strong ownership, perseverance, due diligence
Able to explain complex technical issues clearly

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