Related skills
data analytics salesforce jira ai google workspace📋 Description
- Lead structured one-on-one coaching sessions for the team
- Monitor performance against SLAs with data-driven reports
- Act as senior point of contact for complex escalations
- Champion global alignment across regions and teams
- Drive AI-augmented support tool adoption
- Translate data into actionable leadership insights
🎯 Requirements
- 3-5 years in tech support/engineering-led environment; 2-3 years in a leadership role
- Expert in coaching using GROW model
- Strong ops analytics; build/interpret reports with Salesforce and Google BigQuery
- Lead teams through process changes and AI-driven workflows
- Excellent presentation and cross-time-zone communication
- Proficiency in Google Workspace; Salesforce and Jira a plus
🎁 Benefits
- Flexible hybrid work model with optional office days
- Health and safety prioritized, work-life balance
- Inclusive culture with social events
- Career growth and learning opportunities
- Access to cloud-based collaboration tools
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