Related skills
salesforce html sql jira zendesk📋 Description
- Own issues from report to resolution; update customers
- Research and document technical issues; share with team
- Collaborate with global CS; escalate when needed
- Liaise between Engineering, Product, and CS teams
- Find solutions to improve internal processes and reduce tickets
🎯 Requirements
- 2-3 years in technical (tier 2+) SaaS support
- Strong verbal/written communication
- Experience with JIRA, Zendesk, Salesforce
- HTML knowledge; SQL a plus
- Experience with email service providers (Mailchimp etc)
- Experience with PMS systems (Micros Opera, Maestro, Protel)
🎁 Benefits
- Remote position; must reside in Greater Phoenix area
- Great Place To Work Certified
- First week training: M-F, 8am-4:30pm PST
- Collaborative, customer-focused culture
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