Technical Customer Support Representative (Italian speaker)

📋 Description

• Provide technical expertise on database setup and device troubleshooting.
• Deliver product training to resellers.
• Implement technical solutions via phone, chat, and email.
• Manage return/exchange processes and escalate issues to management.
• Ensure security and confidentiality of customer data.
• Coordinate with internal teams, partners, and customers to resolve issues.

🎯 Requirements

• 1-3 years in customer service or support troubleshooting tech issues.
• Excellent Italian and English communication; proficient with Google Suite.
• Expert-level Excel skills, including pivot tables and reports.
• Experience in a technical/engineering org; high-tech knowledge is a plus.
• Highly organized and able to manage multiple tasks and projects.
• Comfortable speaking with customers by telephone, email and chat.

🎁 Benefits

• Flexible hybrid work model.
• Opportunities to grow with a global IoT leader.
• Inclusive, supportive culture.
• Exposure to analytics and data-driven decision making.