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customer support technical support apis data integrations sso📋 Description
- Manage and resolve high-volume technical support tickets.
- Troubleshoot APIs, SSO, and data integration issues.
- Learn new tools quickly to stay current.
- Collaborate with internal teams to resolve complex issues.
- Grow from a junior role to Tier 2 support and beyond.
- Provide friendly, professional customer service.
🎯 Requirements
- 2-3 years in a technical support role.
- Strong API, SSO, and data integrations aptitude.
- Excellent written and verbal communication.
- Ability to manage high ticket volume while staying customer focused.
- Growth mindset with eagerness to learn new tools.
- Higher education support is a plus but not required.
🎁 Benefits
- Competitive salary
- Generous PTO policy
- Full benefits including 401(k)
- Regular team happy hours and activities
- Remote work flexibility
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