Technical Customer Support Associate (Night Weekend and Bank Holiday Shifts)

📋 Description

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues and guide customers through workflow steps to deliver outcomes.
• Escalate requests when necessary and ensure effective handling.
• Develop understanding of Jamf products, features, functionality, and best practices.
• Maintain professionalism and empathy to ensure a positive customer experience.
• Stay current on new product features and industry trends; participate in ongoing training.

🎯 Requirements

• Fluency in English is a must (B2/C1).
• Strong problem solving abilities with a customer first mentality.
• Excellent written and verbal communication skills.
• Basic technical knowledge and aptitude for learning new software systems.
• Experience with CRM and support tools such as ServiceNow, Intercom, or similar.
• Familiarity with basic troubleshooting methods and diagnostic tools.

🎁 Benefits

• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine.
• Named a 2024 Best Companies to Work For by U.S. News.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work.
• We train and provide room to grow with a clear customer support career path.
• Inclusive, supportive work environment with accommodations available on request.