Technical Customer Support Associate, Japan

📋 Description

• Provide timely responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues, guiding customers through workflow steps.
• Escalate customer requests when necessary.
• Develop understanding of Jamf products, features, functionality, and best practices.
• Ensure a positive customer experience with professionalism and empathy.
• Stay current on new product features, technologies, and industry trends to provide the best support.

🎯 Requirements

• 4 Year / Bachelors Degree (Preferred)
• Strong problem-solving with a customer-first mentality.
• Basic technical knowledge and aptitude for learning new software.
• Excellent written and verbal communication skills.
• Fluency in Japanese (required), including professional corporate communication.
• Business-level English proficiency (required).

🎁 Benefits

• Named a 2025 Best Companies to Work For by U.S. News.
• Named 2025 Newsweek America’s Greatest Workplaces for Gen Z.
• Named a 2024 Best Technology Company to Work For by U.S. News.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Best Companies to Work For by U.S. News.
• We train and give you room to grow with a defined career path.