Related skills
communication saas customer service📋 Description
- Provide front-line support for Narmi Customers
- Communicate with customers to resolve questions and issues
- Conduct troubleshooting to investigate technical inquiries
- Act as a subject matter expert for Narmi products and self-service tools
- Understand financial institution staff and end-user needs to maximize adoption
- Support an evolving customer service team and digital platform
🎯 Requirements
- 2-3+ years in a technical customer support role
- Ability to prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy when tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- B.A. or B.S. degree
🎁 Benefits
- Work cross-functionally with Delivery, CS, Engineering and Product
- Contribute to the success of financial institutions using Narmi
- Join a fintech that values collaboration, ownership, and thoughtful execution
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