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intercom jira ai prompt engineering zendesk📋 Description
- Manage complex technical tickets via email and live chat; occasional video calls.
- Bridge friction to long-term product solutions; document bugs for Engineering.
- Write and maintain internal/external docs; optimize with AI tools.
- Automate support workflows using AI tools.
- Lead complex account configurations: provisioning, API integrations, SSO.
🎯 Requirements
- 2-3+ years in a technical, customer-facing SaaS role.
- Experience with Zendesk, Intercom, or similar ticketing platforms.
- ERP/fintech knowledge: QuickBooks Online, NetSuite, MS ERPs.
- Builder mindset; comfortable solving problems with automation.
- Technical problem solving; proficient with Jira.
- Data migration, API integrations, and SSO configurations.
- AI/prompt engineering interest for LLM-driven support.
🎁 Benefits
- Flexible remote-first hours
- Work within Canada
- Extended health, vision, and dental benefits plus EAP
- Volunteer days and community initiatives
- Stock options
- Opportunity for personal and professional growth
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