Technical Customer Success Manager, Spain

Added
3 days ago
Location
Type
Full time
Salary
Salary not provided

Related skills

robotics deep learning computer vision ai maintenance

📋 Description

  • Provide field support for Carbon Robotics equipment, ensuring peak performance.
  • Train operators and farm staff to implement equipment and follow setup.
  • Perform preventative maintenance and repairs after deployment.
  • Relay customer feedback to engineering and product teams.
  • Travel >50% during peak seasons.
  • Maintain service tickets and ensure safe working practices.

🎯 Requirements

  • Diagnose equipment or machinery problems.
  • Strong mechanical and electrical troubleshooting.
  • Excellent relationship management, customer service, and communication.
  • Ability to stay calm and articulate with difficult customers.
  • Lift up to 55 pounds; valid driver’s license; trailer towing preferred.
  • Verbal and written English literacy; bilingual skills regionally preferred.

🎁 Benefits

  • Fully-paid medical, dental, and vision for you and dependents.
  • Pre-IPO stock options.
  • Generous benefits: PPO or HDHP/HSA options and Virtual Care.
  • 401(k) plan and Commuter Benefits.
  • Mental Health HRA and Employee Assistance Program.
  • Flexible PTO, Life Insurance, Long-Term Disability.
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