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open source cloud devops saas metrics📋 Description
- Become a Sentry product expert and help customers achieve goals with the platform.
- Drive customer success and health via onboarding, adoption, value realization, and retention.
- Collaborate with Account Executives, Sales Engineers, and Engineering to meet goals.
- Act as a trusted advisor, driving best practices and long-term success.
- Partner with the sales team to identify expansions and opportunities from customer success.
- Advocate for customers, communicating needs to prioritize product improvements.
🎯 Requirements
- BA/BS in CS or related field, or equivalent
- 5+ years in Customer Success or similar
- Strong DevOps, app monitoring, and cloud-native skills
- Experience with complex, multi-divisional, multi-geographical customers
- Excellent executive presence and cross-functional collaboration
- Bonus: dev/devops experience; monitoring knowledge (logs, metrics, traces)
🎁 Benefits
- Hybrid work model with in-office anchor days
- Equal opportunity employer and inclusive culture
- Disability accommodations available upon request
- Applicant privacy policy and data handling information available online
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