Serve as primary contact for customer tech stakeholders; align needs with our solutions
Provide technical guidance to developers, PMs, and architects on Image/Video/Asset
Nurture relationships via ongoing communication, meetings, and proactive support
Identify upsell opportunities with sales to drive revenue growth
Drive product adoption by monitoring usage and deploying proactive interventions
Track customer health with analytics; segment to identify risks and mitigate

🎯 Requirements

3+ years as a Customer Success Manager in SaaS
Proven track record of retaining and growing customer relationships
Experience with SaaS products; web/mobile, APIs, DAM, and cloud tech
Excellent communication with enterprise customers
Minimal travel up to 10%
Track record of revenue KPI goals (NDR/NRR/GRR)

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