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account management customer success saas enterprise software agile📋 Description
- Uncover and shape customer goals into actionable plans with stakeholders.
- Lead customer adoption; empower clients to build, manage, and scale Appian apps.
- Establish as strategic partner; align Appian capabilities to evolving business needs.
- Identify opportunities to expand Appian footprint; data-backed value cases.
- Monitor account health; address risks; remove barriers to growth.
- Develop joint roadmaps and success plans with measurable outcomes.
🎯 Requirements
- Bachelor's degree, ideally technical.
- 10+ years in tech or tech consulting.
- Proven ability to drive measurable business value.
- Understand enterprise platforms and integration.
- Excellent consulting, communication, and presentation skills.
- Travel up to ~25%, higher in some months.
🎁 Benefits
- Onboarding-focused training and continuous learning via Appian University.
- Growth opportunities including leadership program and tuition reimbursement.
- Community: affinity groups and inclusive networks.
- Benefits vary by country; ask Talent Acquisition for location details.
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