Related skills
open source cloud devops saas sdlc📋 Description
- Become a Sentry product expert and support customers using the platform.
- Drive onboarding, adoption, value realization, and retention.
- Collaborate with AEs, SEs, and Eng to meet objectives.
- Understand SDLC and related tech to align customer goals.
- Act as a trusted advisor to drive long-term success.
- Partner with sales to identify expansions from customer success.
🎯 Requirements
- Technical role with strong technical background.
- BA/BS in CS or related field or equivalent experience is mandatory.
- 5+ years in Customer Success, Account Management, or similar customer-facing role.
- Strong experience with DevOps, app monitoring, release tools, or cloud-native platforms.
- Experience with complex, multi-divisional, multi-ge geographical customers.
- Impressive executive presence and communication.
- Experience working with cross-functional teams (Sales, Product, Marketing, ProServices).
- Bonus: developer/devops background; knowledge of logs, metrics, traces.
🎁 Benefits
- Hybrid work model with in-office anchor days.
- Equity and Commission offered.
- Work with a fast-growing SaaS company.
- Collaborative, inclusive culture and open-source mindset.
- Equal opportunity employer with accommodations if needed.
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