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crm generative ai conversational ai llm ccaas📋 Description
- Act as a shared technical resource for CSMs across enterprise accounts.
- Support CSMs with platform usage, solution design, and demos.
- Answer technical questions from CSMs and customers.
- Escalate complex questions to appropriate teams as needed.
- Collaborate with Support, Product, Engineering, and Professional Services to resolve issues.
- Help design, operate, and optimize Cognigy-based conversational AI solutions.
🎯 Requirements
- 3–5 years of experience in conversational AI, virtual agents, or automation.
- Experience in a customer-facing technical role (CS/solution consulting).
- Experience supporting enterprise customers in a one-to-many, scaled model.
- Strong understanding of conversational AI fundamentals: NLU concepts, intents, entities, training data.
- Experience with generative AI and LLM-based conversational systems.
- Hands-on with enterprise conversational AI platforms; Cognigy familiarity a plus.
🎁 Benefits
- Work with Cognigy, an enterprise AI CX platform.
- Global team across 30+ countries.
- Equal opportunity employer.
- Opportunities to contribute to internal docs and enablement.
- Impactful work in AI CX with measurable ROI.
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