Technical Customer Success Manager

Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided

Related skills

robotics machine learning ai maintenance lasers

📋 Description

  • Ensure customer success via setup and maintenance of Carbon Robotics equipment.
  • Train operators, supervisors, and farm managers on proper use.
  • Provide post-implementation support and preventive maintenance.
  • Liaise with engineering/product to relay customer needs and pain points.
  • Travel to customer sites during peak seasons (>50%).
  • Manage field service tickets and coordinate with teams.

🎯 Requirements

  • Diagnose problems with equipment or machinery.
  • Strong mechanical and electrical aptitude; troubleshoot issues.
  • Stay calm and articulate with difficult customers.
  • Excellent relationship management and communication skills.
  • Lift up to 55 pounds; valid driver’s license required.
  • English fluency; bilingual skills regionally preferred.

🎁 Benefits

  • Competitive salaries.
  • Pre-IPO Stock Options.
  • Fully-paid medical, dental, and vision insurance for you and dependents.
  • Flexible PTO.
  • 401(k) plan.
  • Mental Health HRA.
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