Technical Customer Success Manager

Added
4 days ago
Type
Full time
Salary
Salary not provided

Related skills

robotics deep learning computer vision ai manufacturing

πŸ“‹ Description

  • Provide field support for Carbon Robotics equipment.
  • Train operators and farm staff on equipment use.
  • Communicate feedback to engineering and product teams.
  • Maintain customer satisfaction post-delivery.
  • Travel to customer sites; 50%+ travel in peak seasons.
  • Support demonstrations, installations and onboarding.

🎯 Requirements

  • Strong mechanical/electrical aptitude; troubleshoot issues.
  • Diagnose equipment problems quickly and accurately.
  • Excellent relationship management and communication skills.
  • Ability to lift up to 55 pounds; valid driver's license.
  • Verbal and written English literacy; bilingual preferred regionally.
  • Willingness to travel >50% of the time.

🎁 Benefits

  • Competitive salary and stock options
  • Generous medical, dental, vision for dependents
  • PPO or HDHP/HSA; Virtual care
  • Life insurance and long-term disability
  • Flexible PTO and 401(k) plan
  • Pet insurance and commuter benefits
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