Connect with customers and deliver world-class support.
Troubleshoot and resolve information system issues using internal knowledge base.
Escalate issues per established protocols.
Apply knowledge of information systems to assist customers.
Perform duties delegated by the Team Lead.

🎯 Requirements

1-3 years of customer service or technical support.
High School Diploma (or equivalent) and willingness to learn.
Experience with Microsoft Windows and PC hardware/software.
Strong verbal, written, and listening skills.
Strong work ethic; meet quality, productivity, and attendance metrics.
High level of professionalism with focus on customer satisfaction.

🎁 Benefits

Medical, Dental, and Vision coverage.

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