Technical Customer Service Associate - Brazil - Trilingual (English, Portuguese and Spanish)

📋 Description

• Advise end-users on best practices for Veeva applications
• Identify and resolve client issues with Veeva applications
• Build strong, professional relationships with all Veeva users
• Provide feedback on client service improvements and product development
• Maintain high standards of customer service, quality, and professionalism
• Maintain accurate records of all email/phone/chat correspondence

🎯 Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in Word, Excel, PowerPoint
• Excellent verbal and written communication skills (Portuguese, Spanish, & English)
• Ability to quickly understand client requirements and articulate solutions
• Fluency in Spanish (nice to have)

🎁 Benefits

• Allocations for continuous learning & development
• Private Health Insurance