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customer support saas sql api zendesk📋 Description
- First point of contact for API issues; escalate within CS.
- Investigate logs, databases, and error monitoring to diagnose bugs.
- Test and recreate bugs; collaborate with engineers and product managers.
- Oversee onboarding, migrations, and opportunities reviews with upgrades.
- Lead agile processes and recruit; develop teammates.
- Handle Zendesk cases with quality; support internal teams.
🎯 Requirements
- Experience in customer support, preferably SaaS.
- Strong logical and analytical skills.
- Tech experience; understanding code; automation tinkering.
- Emotional intelligence and empathy.
- Research and problem-solving; drill into details.
- Know AML/CTF requirements and compliance.
🎁 Benefits
- Wellbeing: medical cover and support.
- Work Away: work from anywhere up to 90 days/year.
- Hybrid Working: flexible in-office days.
- Equity: equity for permanent employees.
- Parental leave: tailored leave.
- Time off: annual holidays plus volunteer/wellness days.
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