Provide technical assistance to customers via phone, email, and chat.
Ask discovery questions to understand challenges and resolve quickly.
Explain resolution steps in technical and non-technical terms.
Escalate tickets to supervisors and technical support engineers for complex issues.
Document all customer interactions in Salesforce Service Cloud.
Collaborate with QA to improve CSAT scores and knowledge.

🎯 Requirements

2+ years of technical SaaS customer support.
Fluent in English; Spanish bilingual a plus.
B2B customer support experience preferred.
Strong written and verbal communication; explain complex concepts clearly.
Proven problem-solving and quick-thinking skills.
Team player with empathetic, customer-centric mindset.

🎁 Benefits

Health plans, paid time off, holidays.
401K with company match.
Company-sponsored programs.

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