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documentation ai rest apis api integration llms📋 Description
- Lead customer calls to identify needs; guide solution usage.
- Audit & certification support through critical phases; assist with self-certifications.
- Analyze, reproduce, and resolve complex issues using logs and dev tools.
- AI-first enablement: use AI tools to prepare interactions and docs.
- Create and maintain tailored technical guidance, user guides, FAQs.
- Lead technical onboarding calls and help API integration.
- Act as voice of the customer across Sales, Product, and Engineering.
🎯 Requirements
- Fluent in English and French; strong technical background in tech support/pre-sales.
- Experience with complex, regulated environments and audits.
- Familiar with REST APIs, logs, and dev tools (Postman, curl); basic debugging.
- Strong communication; explain complex concepts to non-technical stakeholders.
- Hands-on experience with LLMs; interest in using AI to optimize workflows.
- Independent, fast-paced, customer-first mindset; values diversity.
🎁 Benefits
- Growth opportunities; supportive environment to learn.
- 25 vacation days/year in Austria.
- Flexible working hours and hybrid work arrangement.
- Opportunities for personal and professional development.
- Public transportation ticket.
- Company hardware of your choice (Windows, Linux or Mac).
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