Related skills
documentation technical writing content strategy saas jira📋 Description
- Translate complex technical and regulatory info into clear guidance for teams.
- Collaborate across Product, Support, Ops, Compliance, Training, and AI teams.
- Create scalable documentation lifecycle practices for current knowledge.
- Test workflows in real-world scenarios to ensure accuracy and usability.
- Design content frameworks optimized for discovery and AI-powered systems.
🎯 Requirements
- 2+ years in Technical Support, Technical Writing, or Content Strategy
- 2+ years of technical writing experience; writing sample required
- Strong experience documenting technical processes or SaaS products
- MS Office proficiency: Outlook, Word, Excel, SharePoint, PowerPoint
- Ability to simplify complex systems and workflows
- Experience with knowledge management systems (Confluence, Jira)
🎁 Benefits
- PKI, SSL/TLS, code signing, DNS, email security familiarity
- Basic APIs and system integrations understanding
- Windows Server, Linux, Apache/OpenSSL familiarity
- Certifications such as A+, Network+, Security+ advantageous
- Experience supporting multilingual or localized content initiatives
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