Related skills
crm bioinformatics instrumentation optics microfluidics📋 Description
- Provide frontline support for applications and informatics inquiries
- Triage complaints; distinguish apps vs software vs hardware; may dispatch engineers
- Review instrument run logs and query databases to troubleshoot via phone or email
- Identify root causes and propose recommendations to improve customer success
- Develop and validate troubleshooting documentation for applications and informatics
- Partner with Software Development and Applications teams to provide solutions for customer analysis workflows
🎯 Requirements
- Bachelor's in molecular biology/genetics/bioinformatics or related field; Masters a plus
- At least 1 year of customer support or biotech industry experience
- Experience parsing large instrument logs to identify patterns
- Familiarity with multi-omics workflows a plus
- Experience with optics, microfluidics, or electromechanical instrumentation a plus
- Excellent verbal and written communication and technical writing skills
🎁 Benefits
- Stock options and discretionary annual bonus
- No-cost health insurance plans
- 401k with company match
- Flexible paid time off
- Collaborative, supportive work environment
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