Related skills
crm saas sql relational databases client-server architecture📋 Description
- Provide expert tech support for Varicent SaaS, troubleshooting customer issues.
- Collaborate with product and development to report bugs and improvements.
- Lead cross-functional discussions to resolve incidents and maintain satisfaction.
- Troubleshoot web-based apps and ensure smooth deployment and adoption.
- Support customers remotely via video, email and CRM.
🎯 Requirements
- 2+ years of relevant technical experience.
- Familiar with client-server architecture.
- Relational databases concepts; SQL scripting.
- Experience with SaaS platforms.
- Clear communication of technical instructions to non-technical users.
- Proficient with CRM, video, email and other channels.
- Strong collaboration in cross-functional teams.
- CEFR B2 English or higher.
🎁 Benefits
- Remote work fully; global team collaboration.
- Market-leading compensation package.
- Comprehensive wellness programs (medical, dental, vision, life).
- Annual time off; generous leave policy.
- Global connected culture with regional hubs.
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