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payments data analysis compliance sql apis📋 Description
- Be first line of defence for Strategic portfolio accounts (CA market)
- Track and drive resolutions for Square's highest-value sellers
- Identify, document, and follow up with engineers on product bugs and features
- Build relationships with operations, finance, executives, and technical support
- Communicate updates to internal and external stakeholders
- Analyze trends in customer issues and drive improvements
🎯 Requirements
- 2-3 years customer service, implementation, or account management experience
- Deep understanding of Square's first-party products and global parity
- Experience supporting sellers in Canada
- Strong organizational, analytical, written, and verbal communication
- Knowledge of Canadian payment regulations and compliance requirements
- Experience with SQL and data analysis
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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