Related skills
github jenkins jira workato wfm📋 Description
- Serve as the dedicated technical resource for assigned customer accounts
- Partner with customer System Administrators to understand processes and configurations
- Translate customer business needs into system configuration and optimization recommendations
- Oversee and coordinate customer support tickets; escalate critical issues to drive resolution
- Conduct Release Readiness Reviews and enablement to prepare customers for new features
- Build trusted advisor relationships through regular customer meetings and ongoing alignment
🎯 Requirements
- 3+ years Technical Account Management or equivalent experience (WFM)
- Experience managing multiple stakeholders and projects with competing priorities
- Strong root cause diagnostic skills for software/config or user error
- Bachelor's degree or equivalent experience
- Exceptional interpersonal and English communication skills
- Technical understanding of Workato, Dell Boomi, Jitterbit, SnapLogic
🎁 Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
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