Related skills
aws postgresql mongodb nosql mysql📋 Description
- Develop relationships with primary contacts at Percona’s largest customers.
- Coordinate status on support tickets and consulting projects, with regular updates.
- Collaborate with Consulting Operations on new projects, resources and timelines.
- Work with internal/external teams to meet customers' technical goals.
- Provide escalation point for customers for support and consulting projects.
🎯 Requirements
- 3+ years with MySQL or PostgreSQL and related tech, or 3+ with MongoDB/NoSQL.
- Proven communication skills with customers and teams; remains calm under pressure.
- Fluent in written and spoken English.
- Able to own a support incident from start to resolution.
- Experience with DBaaS offerings on AWS, Azure and Google Cloud.
- Willing to work remotely and travel up to 25%.
🎁 Benefits
- Remote-only, globally dispersed workforce.
- Flexible hours and paid time off programs.
- Equipment for remote office and connectivity allowances.
- Funds for career development, external training, conferences.
- Equity incentive plan and flexible benefits.
- Work-from-Anywhere, FlowDays, FryDays programs.
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