Related skills
communication customer success cloud technical account management healthcare it📋 Description
- Proactively enhance service quality for clients as TAM.
- Act as a technical liaison between client and internal teams.
- Help clients leverage LTC/Post-Acute and Acute/Payer solutions.
- Collaborate with Customer Success Manager and Support Team.
- Ensure stakeholders are engaged in projects and decisions.
- Communicate effectively and advocate on client’s behalf.
🎯 Requirements
- Proven work experience in a TAM, PM or similar client-facing role
- Experience dealing with large customers and complex support issues
- Strong customer orientation and service skills
- Solid technical background with hands-on experience in digital technologies
- In-depth knowledge of the healthcare industry
- Excellent verbal and written communication skills
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
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