Related skills
aws gcp ccaas nice cxone dialogflow📋 Description
- Lead operations and technical delivery for a portfolio of Managed Services clients.
- Drive service delivery and client relationships; ensure operational excellence.
- Own contract renewals, incident management, and platform upgrades.
- Coordinate cross-functional teams and escalation processes.
- Maintain platform health with ITIL-based governance and standards.
- Mentor teams and share lessons learned across groups.
🎯 Requirements
- 6–8+ years in technical operations management in CCaaS; GCP and AI preferred.
- Experience in CX technical consulting and client management.
- Hands-on CCaaS tech: NiCE CXone, Genesys, Five9, AWS Connect, Zoom CC.
- Proven ability to lead, mentor, and develop technical support teams.
- Strong ITIL processes understanding.
- Experience managing SOWs, invoicing, and resource planning.
- Excellent communication, relationship-building, and problem-solving.
- Ability to work effectively in a remote, global, cross-functional environment.
🎁 Benefits
- Remote work with a global, cross-functional team.
- Work with TTEC Digital's 1,800+ employees.
- Great Place To Work certification holder.
- Inclusive and diverse workforce.
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