Serve as primary post-sales point of contact with tech/ops stakeholders.
Drive adoption and value of Amazon Connect and AWS for clients.
Oversee incidents, enhancements, change requests, releases, and environment stability.
Monitor usage, performance trends, and health; provide forward-looking improvements.
Communicate risks, action plans, and decisions with engineering and cloud teams.
Support renewal readiness by keeping environments optimized and aligned to client roadmap.

🎯 Requirements

Experience in TAM/TPM/solutions consulting or similar cloud contact center roles.
Working knowledge of Amazon Connect, AWS, telephony/IVR, cloud ops, and CX.
Translate client goals into actionable technical plans and lead cross-functional execution.
Strong communication, stakeholder mgmt, and executive-level summaries.
Familiarity with Jira, ServiceNow, Microsoft Dynamics, or ITSM tools.

🎁 Benefits

100% remote opportunity.

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