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Type
Full time
Salary
Salary not provided
Related skills
communication saas cross-functional collaboration data-driven technical integrations📋 Description
- Act as the technical voice of the customer within the company
- Own the technical relationship for a portfolio of accounts
- Proactively identify bottlenecks or risks in the customer journey and plan resolutions
- Translate complex customer business goals into technical roadmaps
- Establish and monitor KPIs and technical health metrics for your assigned accounts
🎯 Requirements
- Technical proficiency with complex integrations and troubleshooting SaaS issues
- Excellent ability to explain technical concepts to non-technical stakeholders
- Data-driven mindset for identifying trends and reporting on account health
- Cross-functional collaboration with Sales, Support, and Product teams
- Adaptable in ambiguous, fast-paced environments
🎁 Benefits
- Flexible work policy with work-from-home stipend
- Employee Share Ownership Plan (ESOP)
- Paid parental leave
- Group salary continuance insurance
- Employee Assistance Program
- Additional leave days including study, celebration, volunteering
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