Related skills
customer relationship management technical troubleshooting technical account management analytical thinking excellent communication📋 Description
- Drive Client Success: become trusted advisor for key clients.
- Foster Strategic Relationships: build long-term client partnerships.
- Deliver Exceptional Service: collaborate with internal teams.
- Technical Expertise: troubleshoot issues using NICE products.
- Client-Centric: understand business needs and opportunities.
- Communication & Knowledge Sharing: present results and train clients.
🎯 Requirements
- Bachelor's degree in CS, Business Information Systems, or related field.
- 5 years in a technical or service role in software, telecom, or customer service.
- Proficient in technical problem-solving, with strong analytical skills.
- Excellent customer service and communication, written & verbal.
- Ability to multitask in a fast-paced environment.
- Working knowledge of contact center software design and functionality.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Global leader with growth and internal opportunities.
- Collaborative, fast-paced, innovative culture.
- Diversity and equal opportunity employer.
- Opportunities to grow across roles and locations.
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