Manage relationships with assigned end-users, increase adoption and satisfaction.
Lead customer programs and projects across services, training, and support.
Collaborate with Support, R&D, Product, and Sales to address needs.
Prioritize customers' technical issues and project priorities.
Provide status updates on open tickets and release schedules.
Guide customers through early access/beta programs; onsite visits.

🎯 Requirements

Bachelor’s Degree in Computer Science, Information Technology, or related field
5+ years in technical project management, TAM, or similar roles
3+ years managing or architecting complex network infrastructures
Experience with client-server apps, Unix/Linux admin, or software dev
At least one active technical certification (e.g., CCNA)
Understanding of modern software development methodologies
Strong communication and customer-facing experience
Excellent organizational and analytical skills

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