Ensure customer satisfaction, retention, and reference-ability for all accounts.
Build deep client relationships to drive long-term success.
Provide exceptional customer support and be a point of escalation.
Collaborate with internal teams (Sales, Tech Support, R&D, Finance, Product, leadership).
Be the voice of the customer; gather feedback to guide product decisions.
Educate and enable customers on our products; run training sessions and create materials.

🎯 Requirements

Client-facing experience in a B2B enterprise setting
Technical aptitude; willingness to learn
Strong organizational and communication skills
Self-motivated with accountability and timelines
Collaborative mindset; team player
Ad Tech industry experience

🎁 Benefits

Well-being and learning stipends
Flexible work options
Dedicated time off
HQ in NYC with global teams

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