Related skills
integrations saas notion api zendesk📋 Description
- Serve as the dedicated technical contact for named enterprise accounts with their CSM.
- Conduct regular technical health reviews — integrations, API usage, configuration gaps.
- Lead technical workshops and escalation discussions for assigned accounts.
- Proactively identify technical risks and remediation plans.
- Guide customers through complex platform configurations and integrations.
🎯 Requirements
- 4–7 years in TAM, Solutions Engineer, or similar SaaS role.
- Experience owning enterprise-tier, strategic accounts.
- Worked across APIs, integrations, data pipelines, configurations.
- Bilingual in technical and business—explain to engineers and execs.
- Strong project management; track items and timelines.
- Proven ability to document clearly for CSMs and engineers.
🎁 Benefits
- People: collaborative, friendly teammates.
- Guidance: learning platform and first-day tools.
- Work/life harmony: 25 days vacation, holidays, wellness.
- Stock options as part of equity program.
- Healthcare coverage including mental health and dental.
- Comprehensive perks: stipends for wellness, home office, development.
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