Serve as the primary post-sales contact, building trusted relationships across stakeholders.
Help clients adopt Amazon Connect and AWS capabilities with guidance and recommendations.
Oversee technical execution across incidents, changes, releases, and environment stability.
Monitor usage and performance; provide forward-looking recommendations for reliability.
Communicate risks and decisions with engineering and cloud teams.
Support renewal readiness and long-term planning with optimized environments.

🎯 Requirements

Experience in TAM/TPM or Solutions Consulting for cloud contact centers.
Experience with Amazon Connect, AWS, telephony/IVR, and CX architectures.
Translate client goals into actionable technical plans and lead cross-functional work.
Strong communication and stakeholder management with executive summaries.
Familiarity with Jira, ServiceNow, or Microsoft Dynamics and ITSM tools.

🎁 Benefits

This is a 100% remote opportunity!

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