Related skills
shopify customer success saas onboarding apis📋 Description
- Build and maintain strong, long-term customer relationships as the main technical contact
- Provide technical guidance on integrations, APIs, CSV data feeds, and Shopify app
- Ensure seamless onboarding and successful product adoption
- Act as the technical liaison between customers, support, and internal teams
- Proactively monitor customer health to identify churn risks and upsell opportunities
- Deliver technical training to help customers fully leverage Nivoda’s products
🎯 Requirements
- Proven TAM/CS role experience in SaaS or tech-driven remote company
- Strong technical background with GraphQL API, CSV feeds, Shopify
- Build relationships with enterprise customers and web developers
- Work effectively in a global, remote, cross-functional team
- Strong organizational skills; manage 200+ accounts
- Proactive troubleshooting and problem solving
🎁 Benefits
- Flexible hours and vibrant culture
- Remote work
- Private health insurance
- Growth and learning opportunities
- Unlimited holiday allowance
- Opportunity to join during expansion phase
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