Own primary technical contact for Strategic, Enterprise, and Mid-Market accounts.
Build proactive partnerships with technical contacts at assigned accounts.
Create, maintain, and improve account-specific technical documentation.
Maintain macro-level understanding of account business needs and support activities.
Exceed benchmarks for response quality, timeliness, and customer satisfaction.
Operate and drive account health campaigns for your portfolio of customers.

🎯 Requirements

1-2 years of experience in Technical Support (permanent).
Fluent in Spanish and English.
Exceptional communication across written, chat, video, and in-person.
Ability to provide concise updates to stakeholders and engineering during escalations.
Analytical skills to trace issues across hardware, APIs, and databases; SQL and log parsing.
Experience with API-based troubleshooting.
Telematics and fleet management knowledge (Compliance, Asset, Safety).

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