Related skills
salesforce jira confluence apis integration📋 Description
- Provide consultative technical support to maintain EHR integrations for Enterprise clients.
- Identify opportunities to boost business results through integrations.
- Ensure seamless scheduling experience and provider availability.
- Investigate and resolve sync-related issues across Enterprise accounts.
- Manage complex integration configurations and monitor health.
- Collaborate with Account Teams, Engineering, and Product to align goals.
🎯 Requirements
- 3-4+ years in a Tier 2 technical support or similar role.
- 1+ year of commercial client success or TAM experience.
- Proven troubleshooting with root-cause analysis.
- Exceptional communication translating tech to non-technical audiences.
- Familiarity with Jira, Confluence, Postman, Salesforce.
- Basic knowledge of API concepts, network troubleshooting, and system configurations.
🎁 Benefits
- Flexible, hybrid work environment at our Soho location.
- Unlimited Vacation.
- 100% paid employee health benefits (medical, dental, vision).
- 401(k) with employer-funded match.
- Catered lunch everyday along with beverages and snacks.
- Great Place to Work Certified.
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