Technical Account Manager

📋 Description

• Proactively optimize customers' technical health and mitigate risk.
• Serve as the primary technical interface for accounts; translate goals into solutions.
• Lead cross-functional collaboration with Sales, Support, Product, and Engineering.
• Manage critical incidents; own communications and resolution.
• Conduct technical deep dives and quarterly reviews with diverse audiences.

🎯 Requirements

• 5+ years in a technical, customer-facing role (e.g., TAM, solutions consulting, or customer success).
• Bachelor’s degree in MIS/CS or related field preferred, or equivalent experience.
• Strong technical literacy across hardware, software, and API integrations; interest in AI.
• Data-informed approach; build trusted, long-term customer relationships.
• Excellent English written and verbal communication skills.
• Collaborative team player in a fast-paced environment.

🎁 Benefits

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Samsara rewards program with benefits and perks.
• Flexible working locations; in-person offices available when needed.