Related skills
salesforce python tableau jira zendesk📋 Description
- Act as trusted technical advisor to customers
- Proactively optimize customers' technical health and mitigate risk
- Translate goals into technical solutions; foster cross-functional collaboration
- Own communications during critical incidents to drive timely resolution
- Primary technical interface; collaborate with Sales, Support, Product, Eng
- Remote position open to candidates based in Mexico
🎯 Requirements
- 7+ years in technical, customer-facing roles (TAM/CS)
- Bachelor’s degree in MIS, CS, or related field preferred
- Technical proficiency with hardware, software, and APIs
- Customer-focused with data-driven approach and relationships
- Strong English written and verbal communication
- Experience with SaaS/IoT and enterprise customers (ideal)
🎁 Benefits
- Above-market total compensation with base + bonus and equity (eligible)
- Flexible remote model with in-person offices when needed
- Professional development stipend and health and parental leave plans
- Equity offered for eligible roles
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