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customer success programming saas api solution architecture📋 Description
- Own the technical relationship for assigned enterprise accounts.
- Serve as trusted technical advisor, defining Braze tech strategy.
- Drive value, retention, and adoption of Braze across the lifecycle.
- Instrument Braze across the customer stack and refine instrumentation.
- Lead discovery discussions and recommend tailored solutions.
- Create governance docs and architectural diagrams; drive work streams.
🎯 Requirements
- 3-5 years client-facing TAM or related enterprise roles.
- 3+ years technical experience in SaaS, Mobile, API, or programming.
- Excellent written and verbal communication; translate tech to non-technical.
- Strong problem solving and intellectual curiosity; teamwork.
- Able to manage multiple priorities in a fast-paced environment.
- Business-level French or German proficiency.
- Bilingual skills beyond English welcomed.
🎁 Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability coverage.
- Fertility benefits and paid parental leave.
- Professional development with a learning stipend.
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