Provide technical support to Personalized Support Customers as primary liaison.
Troubleshoot and resolve complex issues with broad impact.
Collaborate with customers, developers, architects, and support to resolve problems.
File JIRA tickets and coordinate with Product/Engineering via Slack.
Analyze customer trends and inform management to improve our support process.

🎯 Requirements

4+ years of relevant experience.
Skilled in solving complex technical problems quickly.
Skilled in account management and keeping stakeholders informed.
Enthusiastic about collaborating with other Twilio groups.
Development experience in JavaScript or scripting languages.

🎁 Benefits

Competitive pay and generous time off.
Parental and wellness leave.
Healthcare and retirement savings program.
Offerings vary by location.

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