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networking firewall bgp ospf ddos📋 Description
- Serve as primary technical support contact.
- Manage support interactions and escalations for top Enterprise customers; advocate for customer needs.
- Collaborate with Account Team, Engineering, Product to ensure high customer satisfaction and lifecycle.
- Provide product and engineering with customer feedback to identify challenges and opportunities.
- Holistic view of customer's environment and deployment; provide resolution and proactive improvements.
- Create and deliver Quarterly Support Reviews including SLA adherence and incident reviews.
🎯 Requirements
- Minimum 8 years of experience in a customer-facing TAM role.
- Strong customer service, leadership, and problem-solving skills.
- Deep networking knowledge: OSI model, BGP, OSPF, IPSec.
- Experience with security products (firewall, IPS, DDoS) and multi-vendor deployments.
- Basic troubleshooting skills: traceroute, Wireshark, dig, curl.
- Willingness to travel up to 25%.
🎁 Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
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