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firewall bgp ospf ddos ipsec📋 Description
- Own post-contract support for Cloudflare’s Enterprise customers.
- Serve as primary technical contact for support and escalations.
- Collaborate with CS and Account teams to align with roadmaps.
- Provide customer feedback to product and engineering teams.
- Maintain knowledge of Cloudflare products and deployment topologies.
- Travel up to 25% and work one weekend per quarter.
🎯 Requirements
- Minimum 8 years in customer-facing TAM roles.
- Strong knowledge of Layer 3/4 networking (BGP, OSPF, IPSec, GRE).
- Experience with security products (firewall, IPS, DDoS).
- Multi-vendor system integration and data center deployments.
- Troubleshooting with traceroute, Wireshark, dig, curl.
- Excellent enterprise communication and Fortune 500 engagement.
🎁 Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
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